Return Policy & Regulations
At Digi Jins, our goal is to provide high-quality products and a secure shopping experience for our customers. However, if you need to return a product for any reason, please review the following terms and conditions.
1. General Return Conditions
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Customers can request a return or exchange within 7 days of receiving the product.
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The product must be in its original condition, unused, with original packaging and purchase invoice.
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Products with physical damage caused by misuse are not eligible for return.
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If the return is due to an error on our part, Digi Jins will cover the return shipping cost.
2. Refund Conditions
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After receiving and inspecting the returned product, the refund will be processed within 3 to 5 business days using the original payment method.
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Customers can also choose to exchange the product with another item if they prefer.
3. Non-Returnable Items
Some products cannot be returned due to hygiene, personal use, or sales policies, including:
❌ Opened health and beauty products
❌ Customized or personalized products made upon customer request
❌ Discounted or special offer products that are marked as non-returnable in their descriptions
4. How to Request a Return
1️⃣ Contact Support – Reach out to our support team via 0093779191815 or email info@digijins.com and explain the issue.
2️⃣ Receive Return Approval – Our team will review your request and provide instructions for returning the product.
3️⃣ Send the Product – Follow the provided return instructions to ship the item.
4️⃣ Receive Refund or Exchange – Once we receive and inspect the item, we will process your refund or send a replacement product.
We are committed to providing transparent and reliable services to ensure a smooth and secure online shopping experience.
Digi Jins – Your Trusted Partner for Safe and Satisfying Shopping!